Privacy Policy

3. WHAT INFORMATION DO WE COLLECT?

INFORMATION YOU PROVIDE TO US

Personal Information: We may request certain Personal Information from you, collected through various channels, including account registration forms, contact forms, or other interactions. When you sign up for the Services, you create a user profile, and we ensure that only information necessary for lawful purposes connected with our Services is gathered.

The Information you provide includes:

• Account Information: Creating or updating your Nischaya Yatra [NY] account may require details such as your email address, name, address, mobile number, gender, date of birth, photograph, login credentials, password, banking or payment details (as permitted by Applicable Laws), among others.
• Saved Information: During your use of our Services, we may store Information to facilitate future transactions, including your phone number, address, email, billing details, and emergency contacts.
• Verification Information: For Vendor Partners or Guides, we may collect details such as location, profile pictures, call and SMS logs, government-issued identification (e.g., Aadhaar, PAN), license information, KYC details, vehicle documents (e.g., registration certificate, permit, insurance, pollution certificate), and user preferences. Guides may also be required to upload real-time selfies for identity verification on the Nischaya Yatra Platform [NY].
• Background Check Information: We conduct background checks and identity verification for Guides and Vendor Partners, which may include driver history, criminal records (where legally permitted), and right-to-work documentation. This information may be collected by TPSPs on our behalf.
• Other Apps: If you register as a Guide or Vendor Partner, enabling certain features may require Nischaya Yatra [NY] to access applications on your Device to prevent and detect fraud.
• Additional Information: Any data you submit while interacting with Nischaya Yatra [NY], including customer support inquiries, troubleshooting reports, in-app messages, ratings, reviews, comments, or referrals, may also be collected. If you refer a friend, we may store and use their name and contact details to promote our Services.

Information We Collect During Your Use of the Nischaya Yatra App

Transaction Data

We gather details related to your rides, including pick-up and drop-off locations, travel distance, and payment transactions, in compliance with Applicable Laws.

Location Data

• For Guides and Vendor Partners: Location information is collected when the Nischaya Yatra App [NY] is active on your mobile device, whether in the foreground or background. Guides location is only tracked when they toggle the "On-Duty&quo; icon within the app.
• For Customers: If you grant permission, we collect your precise or approximate location during the time a ride is requested until it concludes, and while the app is active. This data enhances pick-up accuracy, strengthens safety, and helps detect fraud. Even without direct location permission, Guides trip-related location data is associated with your account to improve services such as receipts and support.

Usage Insights

We and our authorized partners (TPSPs and Vendor Partners) may use various technologies to automatically collect data on your interactions with the Nischaya Yatra Platform [NY]. This includes browser type, referral URLs, areas of the app visited, timestamps, search behavior, and general activity.

Health Declarations (Guides only)

We may request health-related details such as body temperature, symptoms, vaccination status, and other wellness indicators.

Device Information

Collected either directly or via third-party integrations, this includes your Device Identifier, language, regional settings, operating system version, app interaction (like gesture and scroll behaviors), and more. Sensitive data—such as passwords or unrelated app activity—is never collected, and sensitive fields are always masked.

Call Records (Guides & Vendor Partners)

We may record calls made from the devices used to provide Services, along with associated call metadata.

Interaction Metrics

We log usage patterns such as the frequency and duration of feature use, navigation through the app, and user engagement with different app components or linked websites.

Cookies

Cookies may be used to capture Usage Information. You can manage cookie preferences through your browser or device settings. Please note that disabling cookies may affect the performance of some app features. We cannot oversee how third parties use cookies, and such usage falls outside the scope of this Policy.

Use of Information Collected

Our primary objective in collecting your Information is to enhance your experience while using the Services. We utilize the information gathered in accordance with this Policy for the following purposes:

Access & Authentication

To enable your access to the Nischaya Yatra Platform [NY] and verify your identity and eligibility under Applicable Laws.

User Experience Optimization

To monitor feature usage, allow trip history review, facilitate ratings, and refine services, resources, and geographic availability.

Communications & Verification

Sending welcome emails/SMS, username and password confirmations, and troubleshooting support.

System Performance & Security

Diagnosing technical issues, managing servers, enforcing policies, investigating fraud, and detecting potential violations.

Service Coordination

Sharing necessary Personal Information (such as name, pickup address, and contact details) with Guides or Vendor Partners who accept ride requests.

Geo-location Utilization

• For Customers: Displaying nearby Guides or Vendor Partners, fetching locations automatically upon app opening, assisting pickup identification, and enabling location sharing for safety.
• For Guides: Allowing service requests even when the app is closed, tracking movement for pickups, and ensuring customer safety by sharing exact locations when "On-Duty" mode is active.

Profile & Transaction Information Sharing

For Guides, providing customers with details such as name, vehicle number, driving license number, phone number, profile picture, and tracking information.

Marketing & User Engagement

Offering newsletters, promotions, participation in contests, contacting users regarding changes to services, and leveraging data analytics insights.

Customization & Personalization

Adapting the app experience and service offerings based on user preferences and consumption patterns.

Legal & Compliance

Enforcing terms and conditions, resolving disputes, and complying with applicable regulations, law enforcement requests, or contractual obligations.

Corporate & Administrative Purposes

Disclosing data to affiliates, employees, agents, and representatives as needed for service facilitation.

Notifications & Alerts

Delivering administrative notices, updates, alerts, and relevant communications via SMS, WhatsApp, and other media.

Third-Party Collaboration

If you access our Services through a workplace or stakeholder arrangement involving promotional benefits, shared details may be used for internal business purposes.

Consent-Based Usage

Any additional purposes for which you provide consent.

We do not use your collected data for targeted advertising.

HOW AND WHEN WE DISCLOSE INFORMATION TO THIRD PARTIES

We do not sell, rent, or trade your Information, except as outlined in this Policy or as explicitly disclosed when you provide your Information. Below are the circumstances under which Information may be shared:

WHEN YOU CONSENT TO SHARE INFORMATION

You may opt to receive third-party marketing offers when accessing links on the Nischaya Yatra App [NY]. If you choose to share your Personal Information with third parties, their privacy policies and practices will govern how your data is handled. Nischaya Yatra [NY] is not responsible for third-party privacy policies, so reviewing them before consenting is advisable. If you later wish to revoke consent, you must directly contact the third party.

THIRD-PARTY SERVICE PROVIDERS (TPSPs)

We may share your Information with TPSPs, business partners, and agents who facilitate various functions, including:

• Hosting services
• Payment processing
• Fraud prevention
• Customer support
• Geo-location tracking
• Background and identity verification
• Technical and administrative support

TPSPs may use cookies or tracking technologies on your Device. They will only access your Personal Information to perform necessary tasks, and Nischaya Yatra [NY] requires them to uphold strict data protection measures. Before engaging with TPSPs, reviewing their privacy policies is recommended.

CO-BRANDED SERVICES

Certain services may be offered in partnership with third parties (e.g., credit houses, loan providers, charities). If you register for Co-Branded Services, your Personal Information may be shared with these third parties, subject to their privacy policies.

PROMOTIONS & CONTESTS

If you participate in Nischaya Yatra-sponsored Promotions, your Personal Information may be disclosed to third parties involved in winner selection, prize fulfillment, or regulatory compliance. By entering, you agree to abide by official rules that may include promotional use of your name, voice, or likeness.

LEGAL & ADMINISTRATIVE DISCLOSURES

Nischaya Yatra [NY] cooperates with law enforcement and regulatory bodies to comply with Applicable Laws. Your Information may be disclosed if necessary to:

• Respond to government or legal requests
• Enforce terms of service
• Protect security, public welfare, or prevent fraud
• Address unethical or illegal activities

AFFILIATES & BUSINESS TRANSFERS

Your Information may be shared within Nischaya Yatra’s [NY] corporate structure, including subsidiaries and affiliates, for operational purposes. Additionally, in cases of mergers, acquisitions, restructurings, or business transitions, data may be transferred to new owners or operators.

MARKET STUDY & BUSINESS BENEFITS

We may share aggregated or specific user data for market research, product enhancement, and customized offerings. This allows us to refine services and extend relevant benefits to users.

THIRD-PARTY CONTENT AND LINKS TO THIRD-PARTY SERVICES

The Nischaya Yatra App [NY] and Services may include content provided by third parties, who may collect website usage data and your Device Identifier when you interact with their content. Additionally, while using the Services, you may be redirected to external websites or applications operated by third parties beyond Nischaya Yatra’s [NY] control. Once you leave the Nischaya Yatra App [NY], this Policy no longer applies, and Nischaya Yatra [NY] is not responsible for the privacy practices of those third parties.

For example, clicking on a banner advertisement may take you to an external website that may independently collect data, send cookies, or request Information. These sites may or may not have their own privacy policies, and we encourage you to review them before sharing any Information.

User-Shared Content

If you upload, share, or transmit content from the Nischaya Yatra App [NY]—such as photos, reviews, comments, or ride details—to an email recipient, online community, website, or social media platform, that content will be subject to the privacy policies of the respective third-party platform. Nischaya Yatra [NY] is not responsible for how third parties handle such shared content.

Social Media Features & Widgets

Nischaya yatra’s [NY] online and mobile Services may include social media integrations, such as the Facebook Like button, "Share This" widgets, or other interactive features. These may collect Information like your IP address, profile picture, and browsing activity, and may set cookies for functionality. Such features are either hosted by third parties or directly on the Nischaya Yatra Platform [NY], and interactions with them are governed by the privacy policies of the respective third-party providers. Nischaya Yatra [NY] is not liable for any actions or omissions of these third parties.

Jurisdictional Considerations

Certain third-party service providers may operate in different jurisdictions, meaning your Information may be subject to the laws of those regions. If you engage with a third-party service provider, your data may be processed under the legal framework of their location.

We strongly encourage users to be mindful when navigating away from Nischaya Yatra [NY]-controlled pages and to review the privacy policies of third-party websites or applications before submitting any Information. Nischaya Yatra [NY] will not be liable for any actions or omissions of third-party service providers.

INFORMATION COLLECTED BY GUIDES AND VENDOR PARTNERS

This Policy does not govern the collection, usage, or handling of any Information obtained by Guides or Vendor Partners while providing Transportation, Delivery, Package, or Rental Services, or through any other interactions with you. Guides and Vendor Partners may have their own data practices, which are not covered under this Policy.

CHANGE OF INFORMATION AND ACCOUNT CANCELLATION

You are responsible for ensuring the accuracy of the Information you provide, including your contact details during account registration.

Updating or Modifying Information

• The member information page on the Nischaya Yatra Platform
• Contacting Nischaya Yatra [NY] via the email address provided on the platform
• Reaching out to the Grievance Officer

We will make reasonable efforts to update our active databases promptly upon receiving your request.

Managing Communications Preferences

• Following instructions within an email
• Adjusting communication preferences in your user account settings

Impact of Incorrect or Insufficient Information

If modifications to your Information result in inaccuracies or insufficiencies that prevent us from providing Services, Nischaya Yatra [NY] may, at its sole discretion, terminate your access to the Services. In such cases, you will receive written notice via your registered email address.

Account Cancellation

• The email address mentioned on your trip bill
• The Nischaya Yatra Platform [NY]
• The Grievance Officer listed in this Policy

Disabling access to certain Information may limit or prevent Nischaya Yatra from providing some or all Services.

Data Retention & Deletion

• Your Personal Information and Usage Information (including geo-location) will be retained as long as your account remains active and necessary for service provision.
• After account termination, Nischaya Yatra will retain some Information (such as geo-location, trip history, and transaction history) for 100 days to resolve disputes, complete cancellation-related activities, investigate fraud, enforce agreements, or for other business purposes.
• After this period, your data may either be deleted or anonymized and aggregated for analytical purposes, ensuring it is no longer personally identifiable.

SECURITY

• We take commercially reasonable security measures to protect the Information we collect, including encryption, firewalls, and SSL (Secure Socket Layers). Your data is securely stored within our databases, and we follow industry-standard practices to safeguard it.
• However, no security system is entirely impenetrable. While encryption technology enhances protection, we cannot guarantee absolute security of our databases or prevent interception of Information during transmission over the Internet or wireless networks. Any Information you transmit to us is at your own risk.
• To further protect your account, we strongly advise against sharing your password with anyone.

INFORMATION OF CHILDREN

• We do not knowingly solicit or collect Information from individuals under the age of 18. The use of the Nischaya Yatra App [NY] is strictly limited to persons who are legally eligible to enter into binding contracts under Applicable Laws.

GRIEVANCE OFFICER

If you have any questions, requests, complaints, or concerns regarding how we process your Information, you may contact our Grievance Officer using the details below. The Grievance Officer will make every effort to address your concerns promptly.